A message can be sent again from the agreement with the action Cross-Company → Send CC Message (Delivery Agreement and Receipt Agreement). If the message cannot be sent, the CC Status on the agreement is set to Error and the reason is shown in Transaction Message.
If Auto. Send Agreement Trans. is off in the Cross-Company Setup, the action only creates an entry in the Outbox with status Pending. Open the Outbox and choose Send To CC Partner to send it.
There are several things that can be checked when the option to re-send the CC message is not available:
|
|
Check |
Where |
What to do |
|---|---|---|---|
|
1 |
Cross-Company is active |
Cross-Company Setup → Wisefish Cross-Company Active |
Turn it on. Otherwise the Cross-Company group and the action are hidden. |
|
2 |
The agreement has a CC Partner Code |
CC Tab on the agreement |
Check that the customer or vendor is linked to a partner in the Partner Setup. The code is filled in from that link. If it is empty, the status becomes Error: “CC message not sent as the CC Partner Code is missing.” |
|
3 |
Send CC Document is set |
CC Tab |
Turn it on. It can only be set when a partner code exists. |
|
4 |
Direction is not Incoming |
CC Tab (Direction, read-only) |
An agreement received from a Trader partner has Direction Incoming. It is not sent and Send CC Document is reset. These agreements cannot be sent back. |
|
5 |
The CC Partner exists and is not Blocked |
Partner Setup |
Unblock the partner. Otherwise the error is “CC Partner … is not found. Not able to send CC message.” |
|
6 |
The agreement is not locked for update |
CC Tab → Locked for update |
The agreement is locked when the partner has released it on their side (only when “Enable CC Lock on connected Agreements” is on). A locked agreement cannot be resent. The error is “The agreement has been locked for update, resending CC message is not allowed.” The partner has to reopen their agreement first. |
|
7 |
No reply has been received |
CC Tab → CC Status |
If the status is Reply Received, resending is blocked: “Reply message has been received, resending of CC message is not allowed.” |
|
8 |
Confirm the question (Receipt Agreement) |
– |
If the status is Sent, the system asks whether you want to resend. Confirm it. |
If the message is sent but not updated at the partner: the receiving side rejects update messages when
- the partner is a Trader, when Agreement Update Allowed is off in their setup,
- or when the agreement created from the message is closed, has finished picking, is locked, has a reply received, or has a connected Production Agreement that is not Firm Planned.